Contact us
By telephone

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat-Sun 9am - 6pm.

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE

By email

customer.services@hays-travel.co.uk

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0800 408 4229.

Lines are open 7 days a week, Mon-Fri 9am - 10pm, Sat-Sun 9am - 8pm.

Find your nearest Hays Travel branch

Hays Travel is the UK's largest independent travel agent based in the North East with over 30 years experience. Fully governed licensed and ATOL bonded you can rest assured that your holiday and your money is in safe hands. We specialise in providing cheap holidays and excellent customer service.


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