Contact Us

By telephone

If your enquiry is regarding a booking made in a branch please send an email to the branch where your booking was made and an agent will be in touch with you to discuss your options as soon as possible.

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0333 033 9985.

Lines are open 6 days a week, Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday Closed.

By email

customer.services@hays-travel.co.uk

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0800 408 4229.

Lines are open 6 days a week, Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday Closed.